Frequently Asked Questions
Everything you need to know about your NAGNATA experience.
What is the NAGNATA philosophy on sustainability?
NAGNATA is committed to mindful manufacturing. We prioritize organic and renewable fibers, technical knitwear innovation to minimize textile waste, and ethical partnerships with our global manufacturing facilities.
How do I care for my technical knitwear pieces?
To maintain the longevity of your garments, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry in the shade and avoid tumble drying to preserve the elasticity and natural fibers.
What are your shipping rates and delivery times?
We offer express worldwide shipping. Domestic orders typically arrive within 2-5 business days, while international shipping durations vary by location, generally taking 5-10 business days.
What is your return and exchange policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that for hygiene reasons, swimwear and bodysuits must be tried on over underwear.
How do I determine my size in NAGNATA apparel?
Our technical knits are designed with high stretch and recovery. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or sizing down for a firmer, compressive feel.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna for eligible regions.